Monica Y.

Monica Y. is an accomplished professional with extensive experience in support analysis, IT management, and public relations. Currently serving as a Support Analyst at Serko Ltd. since June 2022, Monica enhances team performance and customer satisfaction through effective communication and process improvements. As IT Manager for The New Zealand Japan Society of Auckland since September 2016, Monica has successfully implemented remote communication technologies and adapted to shifting business needs. Additionally, expertise in web design and photography is demonstrated through work as a Consultant at Fawnberry Ltd. and previous roles in customer service and operations management. Monica holds a Bachelor of Arts in Japanese Studies and Computer Science from Auckland University of Technology and has completed various certifications in Japanese language and design.