SERVE Hospitality Group
Stephen Pausma is a seasoned professional in the hospitality and insurance industries with extensive experience in management roles. Currently serving as a Senior District Manager at SERVE Hospitality Group and a District Manager at Tropical Smoothie Cafe since February 2023, Stephen previously held positions including General Manager at Panera Bread and General Manager at Pizza Ranch. Stephen's background also includes managing operations at Osen & Schick Enterprises, ownership of the Pausma Agency with Farmers Insurance, and various management roles at Pizza Hut, Prime Quarter Steak House, and Windsor Street Grille. An adept leader, Stephen excels in day-to-day operations, financial management, staffing, marketing, customer service, coaching, and mentoring. Educational qualifications include studies at Trinity Christian College and a high school diploma from CWCS.
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SERVE Hospitality Group
SERVE Hospitality Group was established in July of 2019 after a considerable investment in resources was made to foster regional expansion. We began operations in December 2015 and opened our first restaurant in June 2016. Now, we are one of the largest and highest performing Tropical Smoothie Café franchisees in the Midwest. Our mission is to foster sustainable growth by investing in people and caring about our customers. At SERVE Hospitality Group, we value our team like family and want to create opportunities for them to grow with us. In order to accomplish this, we invest in the right people, quality training programs, and robust resources essential to expand operations and develop best practices – this is our recipe for success. Treating our customers with unparalleled hospitality is as equally important as empowering our team, which is why we genuinely care about their satisfaction and help them build healthy lives. To learn more about SERVE Hospitality Group and career opportunities please visit our website.