Contact Center Team

The Contact Center Team at Serviam Care Network is responsible for managing and optimizing all inbound and outbound communication related to the lead and applicant journey on the VIA platform. This team ensures effective and efficient handling of inquiries, supports senior living operators in utilizing the platform, and enhances customer satisfaction by providing timely and accurate information. They play a crucial role in nurturing relationships and ensuring a seamless experience for all stakeholders involved in the senior care industry.