Nathan Goodman

Nathan Goodman is an experienced Network Escalations Support Engineer at Service Corporation International since March 2021, proficient in resolving escalated telecommunications issues across over 2,000 locations in the US, Canada, and Puerto Rico, while supporting the Cisco Meraki stack and Cisco Call Manager. Previously, Nathan served as a Telecommunications Analyst at SCI, managing telecommunications installations and upgrades, and as a Help Desk Analyst at SCI Direct, where support was provided for hardware and software across multiple locations. Educational credentials include a Master of Science in Information Technology with a focus on Cyber Security from Southern New Hampshire University and a Bachelor of Science in Multimedia Design from Central Michigan University. Nathan also gained valuable experience through various roles, including Technical Services Trainer and Cyber Security Intern, while at Central Michigan University.