Terry Barrett

Service Excellence Training (S.E.T.) works to increase sales, leads, and retention for residential home-service companies throughout the United States and Canada. S.E.T. serves independent contractors in the Industries of: electrical, plumbing, roofing, and HVAC. The interactive training lessons and topics cover an important range of material from the technical aspects of sales and service to the relational nature of providing outstanding customer service. Training topics and materials are specially developed to train every branch inside of an independent contracting company: management, sales technicians, service technicians, technicians, CSRs, and dispatchers. S.E.T. was founded by Todd Liles in 2010. Todd has an abundant wealth of experience and knowledge both in the field of training as well as in arena of independent contracting. His experiences as a residential service company owner as well as a professional trainer has allowed him to understand the challenges faced in the field, as well as those experienced by business owners. His experiences are the foundation of Todd’s strategic planning, sales and motivational training for home-services industry. To learn more about Todd, the unique mission of S.E.T., as well as take advantage of great online resources and blogs visit www.serviceexcellencetraining.com or call 512-333-4133. S.E.T. looks forward to helping you grow your company's sales, leads, and retention. Here at S.E.T. we turn learning into earning!