John Grady

John Grady is a seasoned professional with extensive experience in customer operations and service management within the automotive and healthcare industries. Currently serving as the Director of Customer Operations at Service Lane eAdvisor since October 2022, John oversees the logistics involved in supporting automotive dealerships. Prior roles include Vice President of Customer Experience at Sport View Technologies, where methodologies were developed to enhance service profitability, and Senior Director of Service Desk Operations at CareTech Solutions, leading teams providing vital clinical and technical support across U.S. hospitals. John's career also includes significant leadership positions at CDK Global and Electronic Data Systems, managing large teams and operations to deliver high-quality services. John holds education credentials from the University of Phoenix and Oakland University.