Service NSW is an award-winning NSW government initiative delivering improved one-stop services for government customers.

Government

Service NSW

Service NSW's headquarters in Sydney, Australia

Greg Wells

Dawn Routledge

Cassandra Gibbens

Wendy Cornford

Catherine Ellis

This department provides assistance and solutions to customers, ensuring satisfaction and resolving issues related to products or services.

Customer Support

This department focuses on overseeing product development, strategy, and lifecycle management to ensure alignment with market needs and company goals.

Product Management

This department focuses on designing, building, and maintaining software applications and systems.

Software Development

The Product Design Team at Service NSW is dedicated to creating intuitive and user-centered digital services that enhance the customer experience. This multidisciplinary team collaborates on research, design, and prototyping to develop seamless government solutions, ensuring accessibility and effectiveness for all users across NSW. Through innovative design practices, they strive to simplify complex processes and deliver high-quality services that meet the needs of the community.

Product Design Team

This department focuses on analyzing and improving business processes and performance through data-driven insights.

Business Analysis

This department manages the overall functionality and performance of service centers, ensuring efficient customer support and service delivery.

Service NSW

Org chart

Teams

Customer Support

Product Management

Software Development

Product Design Team

Business Analysis

Service Center Operations

Offices

Service NSW

Org chart

Teams

Customer Support

Product Management

Software Development

Product Design Team

Business Analysis

Service Center Operations

Offices

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