Service NSW is an award-winning NSW government initiative delivering improved one-stop services for government customers.

Government

Service NSW

Service NSW's headquarters in Sydney, Australia

Greg Wells

Amylia Wikasa

Dawn Routledge

Cassandra Gibbens

Catherine Ellis

The Engineering and Development team at Service NSW is responsible for designing, developing, and maintaining robust software solutions that enhance the delivery of government services to customers. This multidisciplinary team leverages their expertise in software engineering, quality assurance, cloud architecture, and data management to ensure seamless integration and functionality of digital platforms. Their collaborative approach focuses on innovation and user experience, driving continuous improvement in service delivery across the NSW government.

Engineering and Development

The Product Design Team at Service NSW is dedicated to creating intuitive and user-centered digital services that enhance the customer experience. This multidisciplinary team collaborates on research, design, and prototyping to develop seamless government solutions, ensuring accessibility and effectiveness for all users across NSW. Through innovative design practices, they strive to simplify complex processes and deliver high-quality services that meet the needs of the community.

Product Design Team

The Leadership Team at Service NSW oversees strategic decision-making and operational excellence to enhance the delivery of one-stop government services. This team, composed of senior executives and subject matter experts in data science, security, engineering, and business analysis, collaborates to drive innovation, ensure security, and optimize service delivery for improved customer experiences. Through effective leadership, they align initiatives with organizational goals and facilitate cross-functional collaboration to meet the evolving needs of the community.

Leadership Team

The Project Management and Coordination team at Service NSW is responsible for overseeing and executing various initiatives aimed at enhancing government service delivery. They collaborate with stakeholders to ensure projects align with organizational goals, manage resources effectively, and streamline processes to improve customer experiences across all service areas. Their expertise ensures timely and successful project completion, contributing to the overall efficiency of the government services provided to the community.

Project Management and Coordination

The Data Analysis and Management team at Service NSW is responsible for leveraging data-driven insights to enhance service delivery and customer satisfaction. They analyze complex datasets, identify trends, and develop predictive models to inform strategic decisions, ensuring that government services are efficient and effective. Through collaboration with various stakeholders, the team also focuses on data governance and management to maintain the integrity and security of information.

Data Analysis and Management

The Service Delivery and Management team at Service NSW is responsible for ensuring the effective delivery of customer services across various channels while overseeing the management of operational facilities and resources. This team focuses on optimizing service interactions, maintaining high standards of customer experience, and coordinating the logistical aspects of service centers, thereby enhancing the overall efficiency of government service delivery.

Service NSW

Org chart

Teams

Engineering and Development

Product Design Team

Leadership Team

Project Management and Coordination

Data Analysis and Management

Service Delivery and Management

Offices

Service NSW

Org chart

Teams

Engineering and Development

Product Design Team

Leadership Team

Project Management and Coordination

Data Analysis and Management

Service Delivery and Management

Offices

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