Service NSW is an award-winning NSW government initiative delivering improved one-stop services for government customers.

Government

Service NSW

Service NSW's headquarters in Sydney, Australia

Greg Wells

Cassandra Gibbens

Wendy Cornford

Dawn Routledge

Catherine Ellis

This department focuses on overseeing product development, strategy, and lifecycle management to ensure alignment with market needs and company goals.

Product Management

This department focuses on designing, building, and maintaining software applications and systems.

Software Development

This department manages customer interactions and addresses inquiries to enhance customer satisfaction and support.

Customer Service

The Engineering and Development team at Service NSW is responsible for designing, developing, and maintaining robust software solutions that enhance the delivery of government services to customers. This multidisciplinary team leverages their expertise in software engineering, quality assurance, cloud architecture, and data management to ensure seamless integration and functionality of digital platforms. Their collaborative approach focuses on innovation and user experience, driving continuous improvement in service delivery across the NSW government.

Engineering and Development

This department oversees the planning, execution, and completion of projects to ensure they meet organizational goals and timelines.

Project Management

The Product Design Team at Service NSW is dedicated to creating intuitive and user-centered digital services that enhance the customer experience. This multidisciplinary team collaborates on research, design, and prototyping to develop seamless government solutions, ensuring accessibility and effectiveness for all users across NSW. Through innovative design practices, they strive to simplify complex processes and deliver high-quality services that meet the needs of the community.

Service NSW

Org chart

Teams

Product Management

Software Development

Customer Service

Engineering and Development

Project Management

Product Design Team

Offices

Service NSW

Org chart

Teams

Product Management

Software Development

Customer Service

Engineering and Development

Project Management

Product Design Team

Offices

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