Dana Mitchell

Client Lead at Service Physics

Dana Mitchell is a dynamic professional with extensive experience in operations transformation and leadership across various sectors, including food and beverage, hospitality, and retail. As Client Lead at Service Physics, Dana oversees teams implementing enterprise-level changes for major brands, notably enhancing performance for a large American Chinese restaurant chain. At Anheuser-Busch InBev, Dana held multiple roles, including Digital Product Owner and Franchise Manager, and managed global operations for over 400 retail locations. Prior experience includes operational leadership in a hydroponic farming startup and analytical work at Deloitte. Dana holds a Bachelor of Science in Business Administration from Georgetown University and specializes in international business and management, complemented by culinary arts training.

Location

London, United Kingdom

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Service Physics

We embed in growth-oriented organizations to : • Reveal hidden data and generate insight to align efforts to outcomes • Strategically deploy digital and technology solutions to transform the experience for owners, operators, and guests • Design and implement comprehensive operations and leadership systems that make sense for people and enable businesses to scale effectively • Build capability for limitless continuous improvement—from the shop floor to the C-suite OUR MISSION: To make service work better for people. OUR VALUES: Drive: We seize every opportunity to make it amazing. Seek, Understand, & Solve: We are relentlessly curious problem seekers and solvers. Growth Mindset: We are open to what’s possible & believe in constant learning and experimenting our way through ambiguity. Servant Leadership: We are accepting, vulnerable, authentic, present, and useful. Be a Pro: We constantly show up as individuals and as a team with quality and integrity. Positivity: We provide lift, not drag.


Employees

11-50

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