Service Prime
Prasad Upasani has extensive work experience in the field of technology and IT governance. Prasad worked as the Chief Technology Officer at UGovernIT, Inc. from 2010 onwards, where they were responsible for creating and evolving uGovernIT - a comprehensive IT governance solution. Prior to that, Prasad worked as an iPhone Developer independently from 2009 to 2010. Prasad also worked at Capital Group as a Technology Specialist and Technical Project Lead from 2004 to 2009. Furthermore, Prasad has experience at SEI Information Technology where they served as a Lead Consultant and Consultant Manager from 1993 to 2004.
Prasad Upasani earned a Master of Science (MS) degree in Computer Science from the University of Southern California, which they attended from 1991 to 1993. Prior to that, they completed a Bachelor of Science (BS) degree in Electronics Engineering from VJTI, Bombay University between 1986 and 1990.
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Service Prime
Service Prime is the Service Now for the mid-Market. It is the only cost-effective IT management solution for the mid-market customers. It is only sold through selected MSPs called Master MSPs. It is complimentary for MMSPs to use it internally or for small customers. Master MSPs can sell directly to large customers or sell through Operational MSPs for smaller customers. Unlike legacy ITSM solutions, Service Prime is highly configurable and low friction to implement it i.e. it does not require long, expensive services engagements for implementation. If you are an MSP, contact us to see how we can help you scale your business. Leveraging AI, we have built a dramatically simpler and more flexible IT service management platform, using agent-based automation and machine learning. Prebuilt templates and workflows accelerate the ability to automate business processes such as employee on-boarding, pro-active customer management and a host others to drive significant efficiency within the enterprise.