Stefan Michael Heinzen

Stefan Michael Heinzen has a diverse background in training, implementation, and human resources across various industries. Currently serving as Trainer Implementation EMEA at ServiceChannel since September 2021, Stefan previously held leadership roles in sales and marketing at Neovital Deutschland GmbH and worked as a Learning Specialist at Amazon. From August 2015 to February 2019, Stefan was a Learning & Development Advisor in Germany for Dufry Group, focusing on global collaboration and innovative training initiatives. Prior experience includes roles as Trainer and HR Coordinator at World Duty Free Group, where responsibilities included planning and executing personnel training, as well as managing HR-related functions, and as HR Coordinator at Gebr. Heinemann. Educational qualifications include a degree in Sport- und Fitness Kaufmann from Albrecht-Dürer-Schule and a teaching degree in German, History, and Sports from the University of Düsseldorf.