Maiah Mae Santos

Customer Operations Officer at ServiceMarket

Maiah Mae Santos has had a long and varied career in customer service and travel. In 2007, they began their career as a Ticketing & Reservation Officer at Golden JC Holiday Travel. In 2009, they moved to Helicon Technology as a Contact Officer of Tiger Airways. In 2012, they joined Qualfon as a Costumer Service Representative, serving customers with product and service information for the Straighttalk Wireless Account. In 2013, they moved to Tellmeclub Cebu Inc. as a Hotel Reservation Officer. In 2016, they took on the role of Reservations and Travel Manager cum Admin at Paradise Cebu Tours Inc. (formerly Tellmeclub Cebu Inc.), managing the daily operations of the travel agency, arranging contracted rates with hotels, and supervising the Reservations Department. In 2019, they joined Fly365.com as a Senior International Travel Consultant, where they handled passenger and email inquiries, as well as queues in Galileo. In 2020, they began working as a Customer Operations Officer at ServiceMarket.

Maiah Mae Santos attended the University of San Jose-Recoletos from 2003 to 2007, where they earned a Bachelor of Science in Tourism. In 2009, they completed a Vocational Course in Culinary Arts and Related Services at the Department of Manpower Development and Placement.

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Timeline

  • Customer Operations Officer

    July, 2020 - present