Chris Shakespeare

Chris Shakespeare is a seasoned professional with extensive experience in technology and program management. Currently serving as Principal Portfolio Manager for Technology Workflows at ServiceNow since September 2019, Chris focuses on developing leading practices content to enhance customer implementation and digital transformation. Chris previously held various leadership roles at ServiceNow, including Director of Customer Outcomes Excellence and Director of Product Line Delivery - ITSM, leading high-performing global teams and driving significant revenue growth. With a robust background in IT service management, Chris has also contributed to organizations such as Restaurant Technology Services, SEI CCS, Ford Motor Company, BMW, and Rover Group, where responsibilities ranged from program management to business process development. Chris holds an MBA from Warwick Business School and a Bachelor’s degree in Electronics from The University of Salford.