Diana Floricel boasts over 25 years of experience in customer support and management within the technology sector, currently serving as the Lead of Platform Technologies Customer Support EMEA at ServiceNow since 2013. Diana has successfully built and managed teams focused on delivering high-quality technical solutions, achieving customer satisfaction scores exceeding 90%. Prior experience at Oracle includes roles as Regional Leader for Critical Accounts, where Diana managed multinational teams and protected significant support revenue, and Senior Manager for Customer Focus Programs, where Diana enhanced customer loyalty and satisfaction. Earlier roles include managerial positions that consistently produced high customer satisfaction rates, significant productivity improvements, and successful escalations management. Educational credentials include an M.B.A. from INSEAD and specialized executive training from Copenhagen Business School.
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