Emery Schwartz currently serves as a Service Designer for Digital Customer Journeys at ServiceNow, having previously held significant roles at HubSpot as a Senior Service Designer focusing on Customer Experience, AI, and Automation. At HubSpot, Emery spearheaded customer journey mapping and led design thinking workshops for executives. Prior experience includes roles at Pfizer as a Customer Experience Strategist, where project opportunities were identified through user needs analysis, and as a Solutions Delivery Consultant at Beamery, managing large-scale projects for Fortune 100 companies. Other notable positions include customer-focused roles at AlertMedia, Meltwater, Charity Dynamics, and Inspira Marketing Group. Emery holds a Bachelor's degree in Political Science and Government as well as Women, Gender and Sexuality Studies from American University.
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