ServiceNow
Ferdinand Zwaan

Ferdinand Zwaan

Director - Global Customer Support at ServiceNow

About

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Manager

Matt Lombardi

Global Vice President, Customer Experience

Peers

Diya Mathew

Senior Manager, Customer Engagement Strategy - Office Of The President & COO

Praveen Karunakaran

Team Lead, Renewal License Support

Anup Urath

Senior Principal Support Account Manager

Reports

Mandy Prince

Sr Technical Support Manager

Timeline

Director - Global Customer Support
December, 2022 - present
Senior Manager - Global Customer Support
May, 2022
Senior Manager - Problem Management Team
November, 2021
Manager - Problem Management Team
May, 2021
Senior Problem Manager
May, 2017
Senior Critical Situation Manager
December, 2014
Manager - Critical Situation Management Team
January, 2014

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