Harvey Magana

Harvey Magana is an experienced professional in integration support and technical assistance, currently serving as an Integration Support specialist at ServiceNow since November 2023, where achievements include resolving over 15 cloud application cases weekly and maintaining 99% SLA compliance. Previous roles include Integration Specialist at SavvyMoney, API Integration Consultant at Airbnb, and Level II Ecommerce Support at WineDirect, demonstrating a strong background in troubleshooting authentication issues, providing support for REST APIs, and ensuring excellent customer experiences. Educational credentials include a B.S. in International Business from California State University-Long Beach and a certification in Web Page and Multimedia Design from the Bay Area Video Coalition.