Iain McGonigle

Iain McGonigle serves as the Head of Support EMEA and Global Head of the Technical Account Manager organization at LivePerson since September 2021, overseeing support functions in the EMEA region and collaborating with sales and service partners. Prior experience includes roles as an Independent Consultant specializing in customer service and success strategy, Vice President of Services at FreeBalance with a focus on government consulting, and Senior Director of Professional Services Operations at Epicor Software, where operational efficiency was prioritized. Significant tenure at Oracle as Global Head of Support for CRM involved managing a large global services organization, driving transformational changes, and advocating for multinational clients. Earlier experience includes impactful roles at Siebel Systems, where leadership in EMEA support contributed to organizational growth. Iain McGonigle holds a Bachelor of Science in Engineering Mathematics from the University of Bristol and a Management Diploma from Copenhagen Business School.