John Reed is an experienced professional with a robust background in technology and consulting. Currently serving as a Principal CSM Business Process Consultant at ServiceNow since May 2012, John specializes in Customer Service Management processes, driving improvements through workshops with key stakeholders. Previous roles at ServiceNow include Customer Outcomes Executive and Services Sales Executive, focusing on enterprise digital strategies and professional services sales. Prior to ServiceNow, John worked at IBM as a Delivery Program Executive, managed projects at Bank of America as a Vice President, and served as a Consultant with Signature Consultants. John's career began as a Project Manager at CSX World Terminals and included a decade-long tenure at EDS Group as a Systems Engineer and Account Manager. John holds an MBA in Information Technology Administration and Management from the University of North Carolina at Charlotte and a BA in Advertising from Michigan State University.
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