Kelley Steven-Waiss currently serves as the Chief Transformation Officer and Head of Workforce Innovation Products at ServiceNow, a role assumed following the company's acquisition of Hitch Works, Inc., where Kelley was the Founder and Executive Chairman from July 2020 until June 2022. Previously, Kelley has held significant positions such as Board Director at FormFactor Inc., EVP and Chief Innovation Officer at HERE Technologies, and Chief Human Resources Officer at companies including Extreme Networks and Integrated Device Technology Inc. Academic credentials include an MA in Human Resources/Organizational Development from the University of San Francisco and various executive education programs at Stanford University.