Kirk Smith

Kirk Smith is an accomplished professional with extensive experience in customer excellence, strategy, and technology services. Currently serving as AVP of Customer Excellence for Strategic Tech & SI at ServiceNow since March 2025, Kirk previously held significant roles at Cisco, including Chief of Staff for CX Americas and Senior Director of Strategy & Planning, where contributions safeguarded a $9B portfolio and advanced sustainability initiatives. With a history of leadership in sales and operational management, including director roles at Cisco and area management at AT&T Government Solutions, Kirk also contributed to non-profit governance as Chair of the Board of Directors for The Women's Collective. Educational credentials include a Master of Science in Management of Technology and a Bachelor of Science in Computer Science and Electrical Engineering, both from Murray State University.