Leah Russell

Leah Russell is an accomplished professional specializing in digital experience design with extensive experience in various leadership roles. Currently serving at ServiceNow as a Digital Technology Experience Designer since May 2023, Leah also runs L Russell Consulting, where the focus is on enhancing Experience Design skills and leadership capabilities within client organizations. Previous positions include Chair of Digital Experience at Mayo Clinic, where Leah led teams in executing digital strategies, and Vice President of Experience Design at Vertafore, managing cross-platform SaaS product design. Leah has also significantly contributed to user experience at HomeAdvisor and served as a Senior Director at Travelocity. With a background in building customer experience teams at lastminute.com and Hilton, Leah Russell holds a Bachelor of Arts in Communication Arts from Southern Methodist University.