Lori Delane

Lori Delane has over 17 years of experience in product management and operations, currently serving as the Director of Digital Innovation & Transformation in CRM Product Management at ServiceNow since October 2013. Previously, Lori held various positions at ServiceNow, including Senior Manager, Agile Product Manager, and Agile Product Owner, demonstrating a strong progression in responsibilities within the organization. Prior experience includes roles as a Business Operations Specialist and Supervisor at EMC, as well as a Sales Operations Analyst at the same company. Lori's career began at Medtronic, where responsibilities included serving as Principal Customer Service Representative. This extensive background showcases a deep expertise in customer relationship management and operational efficiency.