Ly Le is a seasoned Customer Success and Strategy Executive with over 20 years of leadership experience, including pivotal roles at Salesforce, AWS, Twilio, and ServiceNow. As a founding member of the Customer Success team at Salesforce, Ly played a crucial role in shaping the customer experience and driving substantial company growth from $96M to $4.05B. Currently, Ly serves as the Customer Success Transformation Executive at ServiceNow, leading initiatives to enhance customer journeys and implementing best practices for customer engagement. In addition to their executive roles, Ly advises startups on strategy and organizational structure while championing mentorship and development in customer success teams.
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