Polette Sancho

Polette Sancho is a seasoned professional with extensive experience in program and operations management across multiple industries, including technology and customer service. Currently serving as a Senior Staff Technical Program Manager at ServiceNow, Polette leads customer engagement technical implementations while previously enhancing agent experience at Uber as a Senior Program Manager. Polette's career includes significant roles at Amazon, where achievements included managing large teams and driving cost-effective projects, as well as impactful customer service initiatives at Castelle and Sykes. Polette holds an MBA in Strategic Business Management with a focus on AI for Business, along with multiple master's degrees in Digital Marketing and Commercial Management, and has honed analytical skills at Experian.