Samuel L.

Samuel L. serves as a Portfolio Program Manager in Partner Success Quality at ServiceNow since April 2022. Previously, Samuel held the role of Senior Customer Success Manager at Zoom Video Communications from November 2018 to April 2022, where responsibilities included managing a $1 million monthly recurring revenue portfolio and advising enterprise accounts for sustainable growth. Prior to this, Samuel worked at Costco Wholesale from March 2017 to November 2018 as a Renewals (Membership) Supervisor, overseeing a team of 11 supervisors within a large operation and driving sales through strategic goal-setting. Additionally, Samuel had experience as a Professional Services Associate at First San Francisco Partners from 2014 to February 2017, where project management and analytics supported a significant project for a top asset management firm. Samuel holds a degree from UCLA.