Wayne Yeh

Wayne Yeh, MBA, is a seasoned professional with extensive experience in customer success management. Currently serving as a Senior Customer Success Manager at ServiceNow since February 2022, Wayne previously held the role of Principal Customer Success Manager at SAP SuccessFactors from February 2016 to February 2022, where responsibilities included engaging with strategic decision makers and driving goal-based customer engagement. Wayne's career also includes roles as a Customer Success Manager at SAP SuccessFactors, Customer Support Analyst at Envista (now Accela Right of Way Management), and a Senior Account Representative at SoftRight, where skills in client relationship management, proactive service delivery, and team coordination were honed. Wayne holds an MBA in Business Administration and Management from Bentley University, completed in 2016, and a bachelor's degree from the same institution, earned in 2010.