Yi Peng

Yi Peng is currently a Staff UX Researcher at ServiceNow, where they lead research in the low-code/no-code app builder space to enhance enterprise productivity. Previously, they served as a UX Researcher at Blue Cross and Blue Shield, focusing on digital pharmacy and urgent care to inform business strategy. Yi also held roles as a UX Research Lead at HaoChee and as a UX Designer at Perkins+Will, advocating for research-driven design processes. They earned a Bachelor's Degree in Digital Media Technology from Guangdong University of Technology and completed two Master's Degrees in Human-Centered Design from the Illinois Institute of Technology and IIT Institute of Design. Additionally, Yi has pursued further education in UX Metrics at UC San Diego Extension.