Neil Cook

VP, Global Services & Customer Support at ServicePower

Neil offers a breadth of experience leading professional services, field service operations, general management and program/project management teams in digital transformations for Fortune 500, early stage and private equity backed SaaS companies.

For the past 12 years, Neil has held senior roles in global field service management organizations. At Pitney Bowes, he managed a $165 million EMEA/APAC field service division, leading profitability and cost control initiatives that delivered multi-million dollar benefits to the bottom line. More recently as head of EMEA/APAC of Customer Success for ServiceMax, he spearheaded the development of customer health reporting and strategic account planning initiatives that led to increased net retention and customer satisfaction.

Prior to entering the field service management market, Neil worked in the customer communications field with specialist systems integrators delivering digital transformations and document automation solutions. Earlier in his career, he held marketing and sales roles across Europe and Africa for Caterpillar’s Power Systems Division.

Neil holds a BS in Mechanical Engineering from Duke University.


Previous companies

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  • VP, Global Services & Customer Support

    Current role

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