Graham Hey

Graham Hey has a strong background in the IT industry, with extensive work experience spanning over several decades. Graham started their career in 1976 at Ferranti Computer Systems Limited, where they served as a National Computer Service Engineer. During this time, they worked on various critical systems, including those in the police force, fire brigade, power stations, chemical plants, and banking systems. Graham was responsible for attending to faults nationwide and maintaining mid-range systems from Ferranti and IBM, as well as cluster controllers and PCs from Ferranti, Videcom, IBM, and Memorex Telex.

In 1995, Graham joined ServiceTec as a Site Manager at Manchester Airport. Graham then progressed into the role of Service Operations Manager, where they focused on business relationship management of key accounts, managing the Service Desk, and providing best practice consultancy. Graham also obtained certifications in ITIL, ISO9001 Internal QMS Auditor, ISO27001 Certified Lead ISMS Auditor, and BMC Certified Associate.

Overall, Graham Hey's work experience showcases their expertise in IT service management, technical support, and customer relationship management.

Graham Hey has a diverse education history. In 1976, they began their studies in Electronic Engineering at Stockport College Of Technology, which lasted until 1981. In 2019, Graham pursued further education by completing the Certified external Lead Auditor ISO27001 program at IT Governance and the ISO9001 Internal auditor course at Loyds Register. In 2020, they attended BMC Academy and obtained a BMC Certified Associate in RemedyForce system administration. Additionally, Graham has undertaken a Certified ISO 27001 ISMS Lead Auditor Training Course at IT Governance UK in August 2019. Graham is currently enrolled at The Open University and is expected to complete a course in ISO 20000 Internal auditor in 2022.