Alexander McGinnis

Alexander McGinnis is an Instructional Designer at ServiceTrade, where responsibilities include publishing and maintaining a Help Center with over 500 support articles and managing a Learning Management System with a high-quality educational customer onboarding video training content that boasts an 80% completion rate. Prior experience includes roles as a Customer Service Specialist at TikTok, where Alexander served as an Ad Performance Subject Matter Expert, and at Apple, where Alexander demonstrated strong leadership and mentoring skills as a Creative Pro Trainer and Team Lead. Alexander has also contributed to the podcast Frog Splash by producing videos and managing social media, and has held several earlier positions in retail and production, including at Nordstrom and Cedar Park Center.