Servion Global Solutions
Jose Villegas is a Senior IT Infrastructure Engineer at Servion Global Solutions since August 2017, where responsibilities include implementing architectural changes and monitoring IT infrastructure operations for technical efficiency. Prior experience includes roles as a Senior IT Engineer at CACI International Inc, where initiatives addressed vulnerabilities in air traffic network infrastructures, and as a Desktop Support Technician at Rushmore Loan Management Services LLC, where support for desktop and laptop systems was provided. Additionally, a significant role as a Data and VoIP Specialist at Liberty Global involved major migration projects. Jose holds a Master of Science and a Bachelor of Science in Information Assurance & Security from Capella University.
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Servion Global Solutions
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Servion enables business transformation for enterprises in the area of customer experience management (CEM). Over the past two decades, Servion has evolved from being a single channel (voice) interaction expert to being an industry pioneer in omnichannel customer experience. Servion manages over 10 billion customer interactions annually across 60 countries in 6 continents.