Wilson Stroud

Technical Support Analyst 1

Wilson Stroud is a Technical Support Analyst 1 at SERVPRO since June 2022, with prior experience as a Desktop Support Technician at a previous company for a brief period in 2022. From July 2021 to June 2022, Wilson served as a Desktop Support Technician at FitzMark and worked as an End-User Services Specialist and PC Technician at System Soft Technologies from February to July 2021. In early 2020, Wilson contributed to the T-Mobile Work From Home Initiative by organizing efforts in Nashville and Chattanooga to prepare over 1,000 desktop sets and recruiting teams of employees. Wilson also has experience as a Desktop Refresh Technician at Advanced Technology Partners in 2019, where responsibilities included upgrading old call center desktops. Earlier work experience includes an internship at HCA IT&S in 2015, where tasks involved managing the Remedy ticketing system and resolving tickets. Wilson Stroud completed a 1-year Vocational degree in Computer Support Specialist at Chattanooga State Community College from 2019 to 2020.

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