Daniel Lamb

Daniel Lamb has had a diverse range of work experience in the water industry and beyond. Daniel most recently served as the Chief Information & Digital Officer at SES Water, where they led the digital transformation of the company and implemented various initiatives to improve customer experience. Prior to that, they were the Group Head of Digital Execution & Change at SES Water, where they oversaw the replacement of the billing system and implemented new applications to enhance service effectiveness. Daniel also held the position of Head of Customer Experience (Retail) at SES Water, where they achieved industry-leading customer billing experience scores and doubled the customer reach for affordability and priority services. Additionally, Daniel served as a Director at RESOLVING WATER DISPUTES LIMITED, where they played a key role in the management of the company's redress scheme. Daniel has also worked at Southern Water as a Customer & Digital Operations Manager, at Premium Credit Ltd as a Portfolio & Business Change Manager, at Arvato Financial Solutions as an Operations Manager, and at Sussex Police as a Police Constable.

Daniel Lamb completed a First Line Management degree in Operational Management at the Institute of Leadership & Management from 2013 to 2014. Daniel also obtained certifications in Cybersecurity Foundations, Executive Influence, and Intro to Service Management with ITIL™ 4 from LinkedIn in May 2022. Additionally, in October 2016, they completed the PRINCE2™ Foundation and Practitioner Certification Training from APMG International. There is no available information about their enrollment or completion of a degree at Lean Six Sigma or Littlehampton Community College.