SESTEK
Selcuk Soydan is a seasoned software solutions engineer with a robust career spanning over two decades in the technology sector. Currently serving as a Lead Software Solutions Engineer at SESTEK since February 2022, Selcuk has previously held the position of Senior Solutions Engineer. Prior to SESTEK, Selcuk was a Software Architect at Orion Innovation and spent a significant portion of time at NETAŞ, where Selcuk also held the role of Software Architect. Earlier in their career, Selcuk worked at Nortel Netas in various capacities, including SIP Server Trunk Applications Architect and Senior Software Test Engineer. Selcuk began their professional journey as a Researcher at TUBITAK UEKAE. Selcuk holds a Bachelor's degree in Electrical and Electronics Engineering from Hacettepe University and a Master's degree in the same field from Gebze Technical University.
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SESTEK
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Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe. Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022. OUR PRODUCTS Knovvu Virtual Agent With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations. Knovvu Analytics Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback Knovvu Biometrics Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.