Derek C.

Derek C. is currently the Customer Resolution Manager at settle, overseeing complaint regulation and managing a team of customer resolution colleagues. Prior to this, Derek held roles such as Customer Experience Programme Manager at PA Housing and Head of Consumer Experience at Cifas. With a background in community engagement and customer care management, Derek has a strong track record of leading and developing teams to enhance customer satisfaction and create effective operational processes. Derek holds a BA Hons in English Literature and Sociology from the University of Reading and a Diploma in Business Leadership from the University of Warwick.