Emma Ellis

Emma Ellis possesses extensive experience in management and team leadership within the financial and housing sectors. Currently serving as Aftercare Manager at settle since February 2022, Emma has previously held positions such as Team Leader at Howard Cottage Housing Association and RFS, and Quality Assurance Manager at RBS, where responsibilities included KYC. Emma's background also includes roles as an Adjudicator on MPPI at the Financial Ombudsman Service and Complaint Casehandler at Admin Re. Beginning a career in 1999 at Capita as a Life & Pensions Team Leader, Emma has built a solid foundation in customer service and operational oversight.