We’re settle, a resident-focused housing association. Working in communities across Hertfordshire, Bedfordshire, Buckinghamshire, and South Cambridgeshire, we provide more than 23,000 residents in over 10,000 households with a place to call home. A housing association that puts residents first, we know that everyone is different, so we ensure that we provide a service that is as individual as our residents are. There is something special about working here. It’s in the values that shape us and the people that make us – us! And it’s in caring not only about the work we do, but also how we do it.

We are a team of around 300 colleagues with a wide range of experience working in the housing sector and beyond. What connects us is our passion for social housing and the power it has to transform people's lives.
Leading the team is our exec, who work together to shape our strategy and help guide the direction of the organisation. They ensure that every area of settle is in tune with the rest and working effectively so that each team plays its part in contributing to our overarching purpose and delivering the best possible outcomes for residents.

Property Development

Real Estate

Residential

settle

settle's headquarters in Letchworth, United Kingdom

This department focuses on enhancing customer satisfaction and ensuring a seamless service delivery process.

Customer Experience Management

The Project Management Team at settle is responsible for overseeing and coordinating various initiatives aimed at improving housing services and infrastructure for our residents. This team ensures that projects are completed on time, within budget, and to a high standard, working closely with other departments to deliver tailored solutions that meet the unique needs of our diverse community. They manage everything from property maintenance and repairs to large-scale regeneration efforts, all while maintaining compliance with industry standards and enhancing resident satisfaction.

Project Management Team

The Information Technology Team at settle ensures the robust and seamless operation of all technological resources within the organization. They manage IT infrastructure, support software development, oversee project implementation, and provide technical support through the IT Service Desk. This team also analyzes business needs to align technology solutions with organizational goals, ensuring a smooth and effective technology environment that enhances the service provided to residents.

Information Technology Team

The Customer Service and Experience Team at settle is dedicated to ensuring the highest levels of satisfaction and support for our residents. The team handles resident inquiries, resolves issues, gathers and analyzes feedback to improve our services, and ensures a seamless experience for both residents and colleagues. They are pivotal in translating our resident-focused values into tangible actions and outcomes, working collaboratively to enhance the overall resident experience across our communities.

Customer Service and Experience Team

The Income and Neighborhood Management team at settle focuses on ensuring residents have the financial and community support needed to maintain their homes and well-being. This includes managing rental income, offering guidance on welfare benefits, fostering homeownership opportunities, and providing holistic neighborhood support. The team works collaboratively to address residents’ needs, promote financial stability, and create thriving communities aligned with settle's resident-first values.

Income and Neighborhood Management

The Assistant Directors at settle play a crucial role in guiding and coordinating various departments to ensure the smooth operation and alignment of the organization’s goals. Each Assistant Director specializes in a key area—IT, People & Engagement, Customer Experience, Asset Management & Sustainability, and Governance—providing strategic leadership and support to their respective teams. Together, they help implement settle’s overarching strategy, enhance resident services, and contribute to the overall mission of transforming lives through social housing.

Assistant Directors

This department focuses on enhancing client satisfaction and engagement through effective support and relationship management.

People (2)

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Other teams

Project Management Team

Information Technology Team

Customer Service and Experience Team

Income and Neighborhood Management

Assistant Directors

Customer Experience