Matthew Davis

Matthew Davis is a seasoned professional with extensive experience in technical support and quality assurance roles. Currently serving as a Quality Assurance Analyst and Advanced Technical Support Representative at SEVENROOMS since July 2019, Matthew is adept at addressing Tier 1, Tier 2, and Tier 3 inquiries, organizing issues by customer impact severity, and collaborating with cross-functional teams to enhance client satisfaction. Prior to this, Matthew held positions at Demandforce and Geek Squad, where responsibilities included supporting customer inquiries, managing software installations, and utilizing SQL to troubleshoot cases. Matthew's educational background includes studies at the Los Angeles Community College District from 2013 to 2017.