Emma Clancy is a seasoned executive with extensive experience in strategy, sustainability, and leadership across various sectors. Currently serving as Head of Strategy, Sustainability & Group Transformation at Severn Trent, Emma previously held the role of Chief Executive Officer at Salix Finance and led the Customer Care efforts at BMI Group. Emma's career also includes significant positions such as Chief Executive at CCW and Certsure LLP, and Director of Charitable Affairs at Electrical Safety First, where important initiatives were implemented to enhance operational effectiveness and customer engagement. With a strong foundation in HR management from earlier roles at The Royal Bank of Scotland and Which?, Emma possesses a robust educational background, holding a Diploma in Personnel Management from the University of West London and being a member of the Chartered Institute of Personnel Development since 1993.