Ian Okonski-Fernandes

Ian Okonski-Fernandes is an experienced professional with a diverse background in customer service, digital marketing, and technical support. Currently serving as an Inbound SDR and Customer Experience Agent at Sezzle since May 2021, Ian adeptly addresses concerns of American and German account holders while collaborating with various internal teams using Zendesk, Redash, and Slack. Previous roles include a Digital Marketing Apprentice at COOP, a Business Development Representative at Customer Lobby, and positions as a Bicycle Technician and Camp Specialist at Sports Basement. Ian also has significant experience in sales and service from roles at REI, Pep Boys, and Performance Bicycle. Ian holds a Bachelor of Arts in Communication Studies from San Francisco State University and a Digital Marketing Certificate from General Assembly.