Laurent Francois

Laurent Francois has extensive experience in user experience and digital transformation, currently serving as the Responsable UX Outils CRM et solutions de téléphonie at SFR Business since August 2022, focusing on customer service tool design and training. Previously, Laurent held various roles at SFR, including Responsable IA conversationnelle, where responsibilities included enhancing the SFR ChatBot and developing performance analysis tools. With earlier positions as Responsable Transformation "Digital in Store" and Responsable fonctionnel transverse des projets de vente, Laurent was instrumental in implementing digital solutions to improve customer interactions and sales processes. Laurent's career began in software engineering, with roles at companies such as Adenclassifieds and Lycos Europe, leading development teams and managing projects. Laurent holds a DESS in engineering statistics and digital technology from the University of Lille 1 Sciences and Technology.