Audrey Hans

Audrey Hans has extensive experience in change management, technical expertise, and purchasing strategies, primarily at SFR since March 2012. Currently, Audrey leads a team of eight technical experts in B2C customer service and has previously managed significant portfolios within the IT & Network purchasing team, overseeing budgets up to 100 million euros and enhancing team performance. Prior roles include change management project management for a CRM software transformation at SFR and consulting positions at Cité Conseil and Bouygues Telecom, focusing on process improvement and workforce planning. Audrey's background is supported by a strong educational foundation in purchasing and international business from KEDGE Business School and other institutions.