SFR
Caroline Sacco has extensive experience in project management and operational coordination within the telecommunications sector, notably as a Responsable de Projet at SFR since March 2009. In this role, Caroline has served as a key contact for internal processes and tools, led cross-functional initiatives, and managed the definition and analysis of KPIs, as well as optimization of work methods. Previous positions include Responsable de Groupe at Neuf Cegetel, where responsibilities included managing national after-sales service activities and developing operational processes, and various planning and operational roles at neuf telecom and Cegetel. Caroline's career began in sales and administrative support, establishing a strong foundation in client management and process improvements across multiple organizations.
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SFR
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SFR is the number one alternative telecoms operator in France. SFR is also an operator providing a comprehensive range of services meeting the expectations of private and business customers alike, offering them the best of the digital world. At year-end 2011, the total number of mobile customers was 21.5 million, and the active broadband residential customer base represented 5 million customers, which represent respectively a 31.3% and 22% market share.