SFR
Jean Michel Hernandez has extensive experience in telecommunications, currently serving as Responsable de service for Performance Plateformes de Services (PFS), CORE VOIX, and DATAMOBILE at SFR since June 2014. Responsibilities include managing a team of 10 network/telecom support engineers, ensuring quality of service across various platforms, and developing performance indicators. Previous roles include project management and technical expertise at Nokia Siemens Networks, where Jean Michel led QoS teams and coordinated projects, and engineering roles focused on optimizing UMTS networks at Datavance and Aircom International. Jean Michel holds advanced degrees in Telecommunications and Industrial Systems Engineering from prestigious institutions in France.
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SFR
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SFR is the number one alternative telecoms operator in France. SFR is also an operator providing a comprehensive range of services meeting the expectations of private and business customers alike, offering them the best of the digital world. At year-end 2011, the total number of mobile customers was 21.5 million, and the active broadband residential customer base represented 5 million customers, which represent respectively a 31.3% and 22% market share.