Valerie Pertuisot

Valerie Pertuisot has extensive experience in managing Back Office and consumer service operations, currently serving as Responsable de Service Back Office et Service Consommateur at SFR since August 2008. Valerie has led multiple teams, overseeing a range of activities including administration, claims, consumer services, and mediation. Previous roles at SFR include managing collections and fraud operations, where Valerie organized and piloted a team of 67, implemented performance indicators, and facilitated team integration amid changes. Valerie's earlier career includes significant positions at T-Online France and Orange, where key responsibilities encompassed project management, external provider coordination, and optimizing consumer service processes. Valerie holds a Maîtrise in administration économique et sociale with a specialization in marketing from Université Paris-Est Créteil and a BTS in sales from Lycée Jean Lurçat.