Shyla John

Shyla John is the Head of People & Culture at SGCH. Prior to this role, Shyla held various managerial and advisory positions in the field of People & Culture at Health Infrastructure, NSW Department of Planning, Industry and Environment, NSW Agency for Clinical Innovation, and STW Group. Shyla's expertise includes implementing call center KPIs, resource planning, team development, and achieving ISO compliance. With a background in customer operations and regional product management in the Middle East, Shyla has a strong track record of driving strategic initiatives, recruitment, training, and aligning operations with business objectives. During Shyla's tenure at Emirates Airline, she excelled as an Account Manager and Call Centre Executive, contributing significantly to the success of Galileo GDS and business travel operations. Shyla's educational background includes a degree from Mumbai, India.