Niraj Tiwari is a seasoned program manager with extensive experience in operations and customer experience across various industries. Currently serving as Program Manager at Shadowfax since April 2021, Niraj leads initiatives focused on enhancing customer and rider experiences. Prior to Shadowfax, roles included City Head Operations at Rupeek, overseeing end-to-end operations in Mumbai, and City Manager Operations at Cashify, where responsibilities included managing reverse logistics operations. Additional experience encompasses managing business relationships as a Relationship Manager at Furlenco, project coordination at Crimson Interactive, and customer service in the banking sector with Serco. Niraj began the professional journey as a Level-1 Technical Advisor at Stream Global Services. Educationally, Niraj holds a Bachelor of Science in Statistics from Kishinchand Chellaram College of Arts Commerce and Science, completed in 2012.
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