Vishal Katoch

Vishal Katoch is an experienced leader in customer service operations with a strong background in e-commerce delivery, travel customer care, and partner management. Currently serving as Head of Customer Service Operations at Shadowfax, Vishal drives growth in Same Day Delivery and Next Day Delivery initiatives while enhancing the customer journey. Prior roles include heading customer care for Paytm's travel division, managing outsourced partners as Sr. Project Manager at Etisalat UAE, and overseeing customer experience for multiple circles at airtel. Vishal's career began at IBM and Tech Mahindra Business Services, where foundational team leadership skills were developed. Vishal holds a Bachelor's degree in Physical Education Teaching and Coaching from Nagpur University.