Justin Palmer

Justin Palmer is a seasoned professional in customer transformation and IT service management, currently serving as the Head of Customer Transformation at Shakespeare Martineau since January 2024. With a robust background, Justin held the position of Customer Experience Manager at Wellcome Trust from June 2018 to October 2023, where contributions focused on IT service continuity and the implementation of ITIL V4 processes to enhance service value for staff. Previous roles include Director of Managed Services and Engineering Services Director at Esteem Systems, Operations Manager at Linetex ATM, and Engineering Operations Manager at ISG - Technology. Justin began a career in technical roles at Lynx Technology, where responsibilities evolved to managing service delivery across multiple clients. Educationally, Justin holds an OND in Electrical & Electronic Engineering from North West Kent College of Technology.