Daffney Eddins is an experienced operations leader with a strong background in managing high-volume call centers and implementing quality assurance programs. Currently serving as Director of Operations at Sharecare since May 2015, Daffney has successfully reduced attrition by 25% and improved NPS and CSAT scores by 15%. Prior roles include Enterprise Contact Quality Leader at Sharecare and Customer Support Quality Manager at Vertafore, where Daffney developed quality evaluation methodologies. Daffney's earlier experience includes supervisory and managerial positions in production and customer service at M-Tek Inc and Ford Motor Credit Company, respectively. Daffney holds a Bachelor of Science degree in Business Management/Finance from both the University of Phoenix and Belmont University.
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